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incorporated non-profit corporation Conflict Transformation and Peacebuilding:
A Selected Bibliography

Catherine Morris

Ombuds Offices: Classical and Organizational Models

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What is an ombudsman? See a definition.


Anderson, Stanley. "Comparing Classical and Executive Ombudsmen." In Executive Ombudsmen in the United States, edited by Alan J. Wyner. Berkeley, CA: University of California, Berkeley Institute of Governmental Studies, 1973.

Anderson, Stanley. Ombudsman Readings. Edmonton, AB: International Ombudsman Institute, 1981.

Ayeni, Victor. "Evaluating Ombudsman Programmes." Ombudsman Journal 11 (1993): 67.

Barnen, Radda. Children's Ombudsmen and the Promotion of Children's Rights. Stockholm, Sweden: Swedish Save the Children, 1996.

Caiden, Gerald E., ed. International Handbook of the Ombudsman. Volume I, Evolution and Present Function. Westport, Conn: Greenwood Press, 1983.

Caiden, Gerald E., ed. International Handbook of the Ombudsman. Volume II, Country Surveys. Westport, Conn: Greenwood Press, 1983.

Canadian Ombudsman Association. A Federal Ombudsman For Canada: A Discussion Paper. Toronto: Canadian Ombudsman Association, May, 1999.

Danet, Brenda. "Toward a Method to Evaluate the Ombudsman Role." Administration and Society 10:3 (1978): 335

Fleischman, Alan, Tim Colby, and Human Rights Research and Education Centre (HRREC). "Ombudsman: Issues and Articles. A Bibliography." International Ombudsman Yearbook 1 (1997): 157-195. (Also published in Ottawa: HRREC, University of Ottawa, 1997.)

Furtado, T. Why an Organizational Ombudsman? What an Organization's Management Might Want to Know. Dallas: Ombudsman Association, 1996.

Gadlin, Howard. "The Ombudsman: What's in a Name?" Negotiation Journal 16 (1) (2000):37-48.

Galdin, M., and Pino, E. W. Neutrality: What an Organizational Ombudsman Might Want to Know. Dallas: Ombudsman Association, 1997.

Howard, C.L., and Gulluni, M. A. The Ombuds Confidentiality Privilege: Theory and Mechanics. Dallas: Ombudsman Association, 1996.

International Ombudsman Institute. Newsletter. Edmonton, AB: International Ombudsman Institute. Periodical. Available in English, French and Spanish.

International Ombudsman Institute. Occasional Paper Series. Various authors. #1(1979) to #70 (1999). Edmonton, AB: International Ombudsman Institute.

International Ombudsman Yearbook. Vol. 1 (1997) to current. Formerly Ombudsman Journal. Kluwer Law International. Periodical.

Ivany, Randall. Readings on Ombudsmanship. Edmonton, AB: International Ombudsman Institute, 1981.

Kandel. W. L., and Frummer, S.L. "The Corporate Ombudsman and Employment Law: Maintaining the Confidentiality of Communications." Employee Relations Law Journal 19(4) (Spring, 1994): 587-602.

Keating, W. T., and J. A. Holden. "The Campus Ombudsman: A Vehicle for Change?" Journal of Research and Development in Education 6(1) (1972): 38-45.

Kempf, Udo, and Marco Mille. "The Role and the Function of the Ombudsman: Personalized Parliamentary Control in Forty-Eight Different States." Ombudsman Journal 11 (1993): 37.

Kolb, Deborah M. "Corporate Ombudsman and Organizational Conflict Resolution" Journal of Conflict Resolution 31(4)(1987): 673-691.

Lundvik, Ulf. The Ombudsmen in Australia. Edmonton, AB: International Ombudsman Institute, 1985.

Lundvik, Ulf. The Ombudsmen in the Provinces of Canada. Edmonton, AB: International Ombudsman Institute, 1982.

Lupton, D. K.. "Resolving Faculty Disputes: The Education Ombudsman Proposal." Innovative Higher Education (1984): 94-107.

Marshall, Mary A., and Linda C. Reif. "The Ombudsman: Maladministration and Alternative Dispute Resolution." Alberta Law Review 34 (1995): 215-239.

Meltzer, D. Leah. "The Federal Workplace Ombuds." Ohio State Journal on Dispute Resolution 13(2)(1998): 549-609.

Ombudsman Journal. Vol. 1 (1981) to Vol. 13 (1995). Edmonton, AB: International Ombudsman Institute. Periodical.

Owen, Stephen. "The Expanding Role of the Ombudsman in the Administrative State." University of Toronto Law Journal 40 (1990): 346-362.

Owen, Stephen. "Proposal for a Canadian Federal Ombudsman Office." Ombudsman Journal 1992: 5-15.

Reif, Linda C. "Building Democratic Institutions: The Role of National Human Rights Institutions in Good Goverance and Human Rights Protection." Harvard Human Rights Journal 13 (2000): 1-69.

Reif, Linda C., ed. The International Ombudsman Anthology: Selected Writings From the International Ombudsman Institute. The Hague: Kluwer Law International, 1999.

Reif, Linda C. ed. The Ombudsman Concept. Papers and reports delivered at the International Conference on The Ombudsman Concept in Taipei, Taiwan, ROC. September 19-24, 1994. Edmonton, AB: International Ombudsman Institute, 1995. (English and Chinese versions.)

Reif, Linda C. The Ombudsman, Good Governance, and the International Human Rights System. Leiden and Boston: Martinus Nijhoff Publishers, 2004

Reif, Linda, Mary Marshall, and Charles Ferris, eds. The Ombudsman: Diversity and Development. Edmonton, Alberta: International Ombudsman Institute, 1993.

Robbins, Lee P., and William B. Deane. "The Corporate Ombuds: A New Approach to Conflict Management." Negotiation Journal 2(2)(1986): 195-205.

Rowat, Donald C. The Ombudsman Plan: The Worldwide Spread of an Idea Second edition. Lanham: University Press of America, 1985.

Rowat, Donald C. "Time for a Federal Ombudsman" Canadian Parliamentary Review 18(4) 1995.

Rowe, Mary P., Mary Simon, and Ann Bensinger, "Ombudsman Dilemmas: Confidentiality, Neutrality, Testifying, Record-Keeping." Proceedings of the Annual Conference of SPIDR, 1989. Washington, DC: SPIDR, 1990, 282-93. Also reprinted in Journal of Health and Human Resources Administration (Winter 1993): 329-40.

Rowe, Mary P. "The Corporate Ombudsman: An Overview and Analysis." Negotiation Journal 3(2) (April, 1987): 127-40.

Rowe, M. P. "The Ombudsman's Role in a Dispute Resolution System." Negotiation Journal 7(4)(1991): 353-362.

Rowe, Mary P., and John Reddy. "The Ombudsman as an Ounce of Prevention." Industry 51(3) (March, 1987): 42-44.

Rowe, M. P. "Options, Functions and Skills: What an Organizational Ombudsman Might Want to Know." Negotiation Journal 11(2)(1995): 103-114.

Rowe, Mary P. "An Overview of Client and Internal Ombudsmen." Journal of Health and Human Resources Administration (Winter 1993): 259-60.

Russell, Richard A. "The Ombuds Model." In Alternative Dispute Resolution Practice Manual. Looseleaf Service, 2701-2781. North York, Ontario: CCH Canadian Limited, 1996.

Shelton, Robert L. "The Institutional Ombudsman: A University Case Study." Negotiation Journal 16 (1) (2000): 81-98.

Steiber, Carolyn. "57 Varieties: Has the Ombudsman Concept Become Diluted?" Negotiation Journal 16 (1) (2000): 49-57.

UNICEF International Child Development Centre. Ombudswork for Children. Innocenti Digest No. 1. Florence, Italy: UNICEF International Child Development Centre, Piazza SS Annunziata 12, 50122 Florence, Italy, fax 39 55 244 817, 1997.

United Nations Centre for Human Rights (UNCHR). National Human Rights Institutions: A Handbook on the Establishment and Strengthening of National Institutions for the Promotion and Protection of Human Rights. Professional Training Series No. 4. U.N. Doc. HR/P/PT/4, U.N. Sales No. E.95.XIV.2 (1995).

Wagner, Marsha L. "The Organizational Ombudsman as Change Agent" Negotiation Journal 16 (1) (2000): 99-114.

Weiss, "Comparing Legislative and Executive Ombudsman in the United States." Ombudsman Journal 7 (1988): 39.

Wyner, Alan J., ed. Executive Ombudsmen in the United States. Berkeley, CA: University of California, Berkeley Institute of Governmental Studies, 1973.

Zagoria, Sam. The Ombudsman: How Good Governments Handle Citizen's Grievances. Cabin John, MD: Seven Locks Press, 1988. read a review

Ziegenfuss, J.T. Jr., Rowe, M., and Munzenrider, R. F. Corporate Ombudsman: Functions, Case Loads, Approaches, and Outcomes. Journal of Health and Human Resources Administration 15(3) (1993): 261-280.

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Conflict Transformation and Peacebuilding: A Selected Bibliography (formerly Conflict Resolution and Peacebuilding: A Selected Bibliography). Copyright 1997-2008 Catherine Morris. All rights reserved.


Adversarial Justice Limits . Alternative Dispute Resolution (ADR) . Apology & Forgiveness . Arbitration . Arts & Peacework . Books for Children & Youth . Caseflow Management . Collaborative Law Practice . Community Conflict . Conflict Analysis . Conflictos y Paz . Conflict Resolution & Conflict Management . Conflict Transformation . Critical Perspectives on ADR . Culture, Ethnicity & Conflict . Dispute Resolution Systems Design . Emotions & Conflict . Evaluation . Game Theory . Gender & Conflict . Human Rights . Humanitarian Action, Development . Indigenous Peoples . International Conflict . Judicial Dispute Resolution . Media, Conflict and Society . Mediation, Family . Mediation, Mandatory . Music of Peace . Negotiation . Negotiation, Crisis . Negotiation, Humanitarian . Nonviolent Direct Action . Ombudsman . Psycho-Social Perspectives . Post-Secondary Education . Public Dispute Resolution . Reconciliation/Transitional Justice . Religious Perspectives . Restorative Justice . Schools . Standards and Ethics . Technology, Computers . Terrorism . Theories of Conflict . Videorecordings . Workplace, Labour Conflict . Peacebuilding and Reconciliation in Rwanda . Reviews and Annotations . Acknowledgements . Search