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A Selected Bibliography

Catherine Morris

Dispute Resolution Systems and Organizational Conflict Management

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See also the bibliographies on Mandatory and Court-Annexed Alternative Dispute Resolution (ADR) Processes and Caseflow Management. Also see the Workplace Dispute Resolution Bibliography by David Klegerman and Cinnie Noble..

Barrett, F.J., and D.L. Cooperrider. "Generative Metaphor Intervention: A New Approach for Working with Systems Divided by Conflict and Caught in Defensive Perception." Journal of Applied Behavioral Science 26(2)(1990): 219-39.

Brett, Jeanne, Stephen Goldberg, and William Ury. "Designing Systems for Resolving Disputes in Organisations." American Psychologist (1990): 162.

British Columbia Ministry of Attorney General, Justices Services Branch. Reaching Resolution: A Guide to Designing Public Sector Dispute Resolution Systems. Victoria, BC: BC Ministry of Attorney General, Justices Services Branch, 2003. Available online at

British Columbia Commission on Resources and Environment. The Provincial Land Use Strategy: Dispute Resolution, Volume 3. Victoria, BC: Commission on Resources and Environment, 1995.

Brown, Scott, Christine Cervenak, and David Fairman. Alternative Dispute Resolution Practitioners Guide. Cambridge, MA: Conflict Management Group, 1998. Online at USAid.

Cloke, Kenneth, and Joan Goldsmith. Resolving Personal and Organizational Conflict: Stories of Transformation & Forgiveness. San Francisco: Jossey-Bass, 2000.

Conbere, John P. "Theory Building for Conflict Management System Design" Conflict Resolution Quarterly 19(2)(2001): 215-36.

Cooperrider David L., and Suresh Srivastva. "Appreciative Inquiry in Organizational Life. Research in Organizational Change and Development 1 (1987): 129-69. Available online at (part 1) and http://www.appreciativeinquiryorg/AI-Life-part2.htm (part 2).

Costantino, C.A., "Using interest-based techniques to design conflict management systems," Negotiation Journal 12 (1996): 207-214.

Costantino, C.A., and C.S. Merchant. Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations. San Francisco: Jossey Bass Publishers, 1996.

Darling, Craig, ed. Thinking Strategically: Developing Systems to Resolve Conflict. Dispute Resolution Series Volume 4. Continuing Legal Education Society of B.C. and Dispute Resolution Office, B.C. Ministry of Attorney General, 1998.

David, Jennifer. "Designing a Dispute Resolution System." Commercial Dispute Resolution Journal 1 (1994): 26.

Ewing, David. Do It My Way or You're Fired: Employee Rights and the Changing Role of Management Prerogative. New York, NY: John Wiley & Sons, 1983.

Ewing, David. Justice on the Job. Boston: Harvard Business School Press, 1989.

Folger, Joseph P., Marshall Scott Poole, and Randall K. Stutman. Working Through Conflict: Strategies for Relationships, Groups, and Organizations. 4th Edition. New York: Addison Wesley Longman, Inc., 2001.

Holton, S. A., ed. Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education. Bolton, MA: Anker, 1998.

Kolb, Deborah M. and Susan S. Silbey. "Enhancing the Capacity of Organizations to Deal with Disputes." Negotiation Journal 6(4)(October 1990): 297-305.

Kolb, D.M., and Bartunek, J.M. Hidden Conflict in Organizations: Uncovering Behind-the-Scenes Disputes. Newbury Park, CA: Sage Publications, 1992. read a review.

Lipsky, David B., Ronald L. Seeber and Richard D. Fincher. Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals. San Francisco: Jossey-Bass, 2003.

Lynch, Jennifer. CCRA: Contemporary Conflict Resolution Approaches. Ottawa: Canada Customs and Revenue Agency, 1998.

Marcus, Leonard J. with Barry C. Dorn, Phyllis B. Kritek, Velvet G. Miller, and Janice B. Wyatt. Renegotiating Health Care: Resolving Conflict to Build Collaboration. San Francisco: Jossey-Bass, 1995. read a review.

McCabe, Douglas M. Corporate Non-union Complaint Procedures and Systems. New York: Praeger, 1988.

Moore, Christopher. "Dispute Systems Design: A Pragmatic Approach for the Development of Procedures and Structures to Manage Ethnic and Political Conflicts." Pacifica Review 6(2)(1994): 43-55.

Nelles, Andreas. "Making Mediation Mandatory." A Proposed Framework." Journal on Dispute Resolution 7(2) (1992): 287-313.

Phillips, Barbara Ashley. The Mediation Field Guide: Transcending Litigation and Resolving Conflicts in Your Business or Organization San Francisco: Jossey-Bass, 2001.

Plapinger, Elizabeth, and Margaret Shaw. Court ADR: Elements of Program Design. New York: Centre for Public Resources, 1992.

Rahim, M. Afzalur and Blum, Albert A., Global Perspectives on Organizational Conflict. Westport, CT: Greenwood Publishing, 1994. read a review.

Rowe, Mary P. "The Non-Union Complaint System at MIT: An Upward-Feedback Mediation Model." In Alternatives to the High Cost of Litigation 2(4) (April, 1984): 10-18. Also reprinted in Riskin, Leonard L. and James Westbrook, Dispute Resolution and Lawyers. St. Paul, MN: West Publishing Co., 1987.

Rowe, Mary P. "The Corporate Ombudsman: An Overview and Analysis." Negotiation Journal 3(2) (April, 1987): 127-40.

Rowe, Mary P. "Dispute Resolution in the Non-Union Environment: An Evolution Toward Integrated Systems for Conflict Management?" In Frontiers in Dispute Resolution in Labor Relations and Human Resources, edited by Sandra Gleason. Michigan: Michigan State University Press, 1997.

Rowe, Mary P. "Options and Choice for Conflict Resolution in the Workplace." In Negotiation: Strategies for Mutual Gain, edited by Lavinia Hall. Newbury Park: CA: Sage Publications, 1993, 105-19.

Rowe, Mary P. "Helping People Help Themselves: an Option for Complaint Handlers," Negotiation Journal 6(3) (July, 1990): 239-48.

Rowe, Mary P. "Options, Functions, and Skills: What the Organizational Ombudsperson Might Want to Know." Negotiation Journal 11(2) (April 1995): 103-14.

Rowe, Mary P. "The Ombudsman's Role in a Dispute Resolution System." Negotiation Journal 7(4) (October, 1991): 353-61.

Rowe, Mary P. "People Who Feel Harassed Need a Complaint System with both Formal and Informal Options." Negotiation Journal 6(2) (April, 1990).

Rowe, Mary P., "Dealing with Harassment: A Systems Approach." In Sexual Harassment: Perspectives, Frontiers, and Response Strategies, Women & Work, Vol. 5, edited by Peggy Stockdale. Newbury Park, CA: Sage Publications, 1996.

Rowe, Mary P. "Organizational Response to Assessed Risk." In Program Record of the 1988 IEEE Electro 1988 Conference, Risk Assessment and Response. IEEE, 1988.

Rowe, Mary P. "An Overview of Client and Internal Ombudsmen." Journal of Health and Human Resources Administration (Winter 1993): 259-60.

Rowe, Mary P., "The Post-Tailhook Navy Designs an Integrated Dispute Resolution System." Negotiation Journal 9(3) (July 1993): 203-13.

Rowe, Mary P. "Specifications for an Effective Integrated Complaint System." In Sexual Harassment on Campus, edited by Robert Shoop et al. New York: Simon and Schuster, 1997.

Rowe, Mary P., and Michael Baker. "Are You Hearing Enough Employee Concerns?" Harvard Business Review 62(3) (May-June, 1984): 127-136.

Rowe, Mary, and Corinne Bendersky. "Workplace Justice, Zero Tolerance and Zero Barriers: Getting People to Come Forward in Conflict Management Systems." In Negotiations and Change, From the Workplace to Society, edited by Thomas Kochan and Richard Locke. Ithaca, NY: Cornell University Press, 2002.

Rowe, Mary P., and John Reddy. "The Ombudsman as an Ounce of Prevention." Industry 51(3) (March, 1987): 42-44.

Rowe, Mary P., and James T. Ziegenfuss. "Corporate Ombudsmen: Functions, Caseloads, Successes and Problems." Journal of Health and Human Resources Administration (Winter 1993): 261-80.

Rowe, Mary P., James T. Ziegenfuss, Gary Hall, Anthony Perneski, and Marshall Lux. "Perspectives on Costs and Cost Effectiveness of Ombudsman Programs in Four Fields." Journal of Health and Human Resources Administration (Winter 1993): 281-312.

Slaikeu, K. A. Conflict Management: Essential Skills for Health Care Managers. Journal of Health Care Material Management (Nov-Dec 1992): 36-48.

Slaikeu, Karl A., and Ralph H. Hasson. Controlling the Costs of Conflict: How to Design a System for Your Organization. San Francisco, CA: Jossey-Bass Publishers, 1998. read a review.

Slaikeu, K. A. "Designing Dispute Resolution Systems in the Health Care Industry." Negotiation Journal 5(4)(1989): 395-400.

Slaikeu, K. A., and Hasson, R. H. "Not Necessarily Mediation: The Use of Convening Clauses in Dispute System Design." Negotiation Journal 8(4) (1992): 331-337.

Stitt, Allan J. Alternative Dispute Resolution for Organizations: How to Design a System for Effective Conflict Resolution Toronto: John Wiley & Sons Ltd., 1998.

Tjosvold, Dean. The Conflict Positive Organization: Stimulate Diversity and Create Unity. Reading, MA: Addison-Wesley, 1992.

Warters, William C. Mediation in the Campus Community. San Francisco: Jossey-Bass, 2000.

Westin, Alan F, and Alfred G. Feliu, Alfred G. Resolving Employment Disputes Without Litigation. Washington, DC: Bureau of National Affairs, 1988. read a review.

Ury, William, J.M. Brett, and S.B. Goldberg. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. San Francisco, CA: Jossey-Bass Publishers, 1988. read a review.

Ziegler, Warren. Ways of Enspiriting: Transformative Practices for the Twenty- First Century. Denver: Fia International LLC, 1995.

Ziegler, Warren. Enspirited Envisioning™ for Groups, Organizations, and Communities: A Guidebook to the Enspiriting Approach to the Future. Denver: Fia International LLC, 1996.

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Conflict Transformation and Peacebuilding: A Selected Bibliography (formerly Conflict Resolution and Peacebuilding: A Selected Bibliography). Copyright 1997-2008 Catherine Morris. All rights reserved.

Adversarial Justice Limits . Alternative Dispute Resolution (ADR) . Apology & Forgiveness . Arbitration . Arts & Peacework . Books for Children & Youth . Caseflow Management . Collaborative Law Practice . Community Conflict . Conflict Analysis . Conflictos y Paz . Conflict Resolution & Conflict Management . Conflict Transformation . Critical Perspectives on ADR . Culture, Ethnicity & Conflict . Dispute Resolution Systems Design . Emotions & Conflict . Evaluation . Game Theory . Gender & Conflict . Human Rights . Humanitarian Action, Development . Indigenous Peoples . International Conflict . Judicial Dispute Resolution . Media, Conflict and Society . Mediation, Family . Mediation, Mandatory . Music of Peace . Negotiation . Negotiation, Crisis . Negotiation, Humanitarian . Nonviolent Direct Action . Ombudsman . Psycho-Social Perspectives . Post-Secondary Education . Public Dispute Resolution . Reconciliation/Transitional Justice . Religious Perspectives . Restorative Justice . Schools . Standards and Ethics . Technology, Computers . Terrorism . Theories of Conflict . Videorecordings . Workplace, Labour Conflict . Peacebuilding and Reconciliation in Rwanda . Reviews and Annotations . Acknowledgements . Search