Ombuds Offices: Classical and Organizational Models
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Zagoria, Sam. The Ombudsman: How Good Governments Handle Citizen's Grievances. Cabin John, MD: Seven Locks Press, 1988. read a review
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Conflict Transformation and Peacebuilding: A Selected Bibliography (formerly Conflict Resolution and Peacebuilding: A Selected Bibliography). Copyright 1997-2008 Catherine Morris. All rights reserved.