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Catherine Morris

Managing Workplace and Labour Conflict

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For an excellent and more comprehensive bibliography in this area, please visit the Workplace Dispute Resolution Bibliography by David Klegerman and Cinnie Noble. Also see the Peacemakers Trust bibliographies on designing conflict management systems, ombuds offices, human rights and dispute resolution, and Conflict Management in Post-Secondary Education. For those interested in workplace bullying, please see a short article from a US law firm on "The Personal Injury of Workplace Bullying" found by students of Ms. Martin during an extra-curricular high school research project in April 2019.

Annis, Peter. Report of the Study on Work Stoppages in the Federal Private Sector. Ottawa: Human Resources and Skills Development Canada, 2008.

Baillie, James. "An Investigation into the Collective Bargaining Relationship Between the NHL and the NHLPA, 1994-2005." Kingston: IRC, 2005.

Barrett, F.J., and D.L. Cooperrider. "Generative Metaphor Intervention: A New Approach for Working with Systems Divided by Conflict and Caught in Devensive Perception." Journal of Applied Behavioral Science 26(2)(1990): 219-39.

Bingham, L.B. "Employment Dispute Resolution: The Case for Mediation." Conflict Resolution Quarterly 22(1-2)(2004): 145-174.

Blackard, Kirk. Managing Change in a Unionized Workplace: Countervailing Collaboration. Westport, Connecticut: Quorum Books, 2000.

Braverman, Mark. Preventing Workplace Violence: A Guide for Employers and Practitioners. Thousand Oaks: Sage, 1999.

Chamberlain, N. W. and J. W. Kuhn. Collective Bargaining. New York: McGraw Hill, 1951.

Cloke, Kenneth, and Joan Goldsmith. Resolving Conflicts at Work: A Complete Guide for Everyone on the Job. San Francisco: Jossey-Bass, 2000.

Coates, Mary Lou. State of the Art and Practice in Dispute Resolution: A Symposium in Honour of Bryan M. Downie. Kingston, ON: IRC Press, 2002.

Cohen-Rosenthal, E. and C.E. Burton. Mutual Gains: A Guide to Union-Management Cooperation. Ithaca, New York: ILR Press, 1993.

Cooperrider David L., and Suresh Srivastva. "Appreciative Inquiry in Organizational Life. Research in Organizational Change and Development 1 (1987): 129-69. Available online at http://www.appreciative-inquiry.org/AI-Life.htm (part 1) and http://www.appreciativeinquiryorg/AI-Life-part2.htm (part 2).

Cutcher-Gershenfeld, J.E. "The Impact on Economic Performance of a Transformation in Workplace Relations." Industrial and Labor Relations Review 44 (1991): 241-260.

Cutcher-Gershenfeld, J.E. "Bargaining Over How to Bargain in Labor-Management Negotiations." Negotiation Journal 10 (1994): 323- 335.

Cutcher-Gershenfeld, J.E., Robert B. McKersie, and Richard E. Walton. Pathways to Change: Case Studies of Strategic Negotiations. Kalamazoo, MI: W.E. Upjohn Institute, 1995.

Dasgupta, Partha. "Trust as a Commodity." In Trust: Making and Breaking Cooperative Relations edited by Diego Gambetta, 49-72. New York: Basil Blackwell, 1988.

Donais, Blaine. Workplaces That Work: A Guide to Confict Management in Union and Non-Union Work Environments. Toronto: Canada Law Book, 2006

Dwyer, Dennis, with Sue Dwyer. This Business of Family: Preventing and Resolving Disputes in Family-Owned Businesses. Ste-Anne-de-Bellevue, Quebec: Shoreline, 2001.

Elangovan, A. R., and Debra L. Shapiro. "Betrayal of Trust in Organizations." Academiy of Management Review 23(3)(1998): 547-566.

Firth, Stacey Allerton. "Lessons in Interest-Based Bargaining." Kingston, ON: IRC, n.d. Available at https://irc.queensu.ca/articles/lessons-interest-based-bargaining

Folger, Joseph P., Marshall Scott Poole, and Randall K. Stutman. Working Through Conflict: Strategies for Relationships, Groups, and Organizations. 4th Edition. New York: Addison Wesley Longman, Inc., 2001.

Kolb, D.M., and Bartunek, J.M. Hidden Conflict in Organizations: Uncovering Behind-the-Scenes Disputes. Newbury Park, CA: Sage Publications, 1992. another review.

Kramer, Roderick M. and Tom R. Tyler. Trust in Organizations: Frontiers of Theory and Research Thousand Oaks: Sage, 1996.

Kuretzky, Barry, and Jennifer MacKenzie. Mediating Employment Disputes. Aurora, ON: Canada Law Book, 2001

Landau, Sy, Barbara Landau and Daryl Landau. From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity. San Francisco: Jossey-Bass, 2001.

Layne, Judy. "Interest-Based Collective Bargaining: A Success Story." Kingston: IRC, 2000. Available at http://irc.queensu.ca/articles/interest-based-collective-bargaining-success-story

Lewicki, Roy J., Daniel J. McAllister, and Robert J. Bies. "Trust and Distrust: New Relationships and Realities." Academy of Management Review 23(3)(1998): 438-458.

Lipsky, David B., Ronald L. Seeber and Richard D. Fincher. Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals. San Francisco: Jossey-Bass, 2003.

Lipsky, David B., and Ariel C. Avgar. "Commentary: Research on Employment Dispute Resolution: Toward a New Paradigm." Conflict Resolution Quarterly 22(1-2): (Winter 2004): 175-189.

Reina Dennis S., and Michelle L. Reina. Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization. San Francisco: Berrett-Koehler Publishers, Inc., 1999.

Rousseau, Denise M., Sim B. Sitkin, Ronald S. Burt, and Colin Camerer. "Not so Different After All: A Cross-Discipline View of Trust." Academiy of Management Review 23(3)(1998): 393-404.

Ruscio, Kenneth P. "Trust in the Administrative State." Public Administrative Review 57(5)(1997): 454-458.

Schoem, D., and Hurtado, S., eds. Intergroup Dialogue: Deliberative Democracy in School, College, Community, and Workplace. Ann Arbor: University of Michigan Press, 2001.

Shirom, Arie, Richard B. Peterson, and Lane N. Tracy. "Problem solving in labour negotiations: A comparative study of the United States, Israel and New Zealand." The International Journal of Human Resource Management 3(1)(May 1992): 59-69.

Sitkin, Sim B., Denise M. Rousseau, Ronald S. Burt, and Colin Camerer, eds. Special Topic Forum on Trust on and Between Organizations. Academiy of Management Review 23(3)(1998).

Stitt, Allan J. Alternative Dispute Resolution for Organizations. Etobicoke, Ontario: John Wiley & Sons Canada Ltd., 1998.

Walton, Richard E., and Robert B. McKersie. A Behavioral Theory of Labor Negotiations: An Analysis of a Social Interaction System.

Walton, Richard E. and McKersie, Robert B. A Behavioral Theory of Labor Negotiation: An Analysis of a Social Interaction System. Second edition. Ithaca, N.Y.: ILR Press, 1991. Reprint, with new introduction. Originally published, New York: McGraw-Hill, 1965. read a review.

Walton, Richard E., Joel E. Cutcher-Gershenfeld, and Robert B. McKersie. Strategic Negotiations. Boston: Harvard Business School Press, 1994. read a review.

Weeks, Dudley. The Eight Essential Steps to Conflict Resolution: Preserving Relationships at Work, at Home, and in the Community. New York: Jeremy P. Tarcher/Putnam Books, 1992.

Weiss, David S. Beyond the Walls of Conflict: Mutual Gains Negotiating for Unions and Management. Hinsdale, IL: Irwin, 1996. read a review.

Weiss, David S. In Search of the Eighteenth Camel: Discovering a Mutual Gains Oasis for Unions and Management. Kingston: IRC, 2003.

Weiss, David S., and Steven R. Bedard. "Contextual Negotiations." Kingston: IRC, 2000. Available at https://irc.queensu.ca/articles/contextual-negotiations

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Conflict Transformation and Peacebuilding: A Selected Bibliography (formerly Conflict Resolution and Peacebuilding: A Selected Bibliography). Copyright 1997-2008 Catherine Morris. All rights reserved.

Adversarial Justice Limits . Alternative Dispute Resolution (ADR) . Apology & Forgiveness . Arbitration . Arts & Peacework . Books for Children & Youth . Caseflow Management . Collaborative Law Practice . Community Conflict . Conflict Analysis . Conflictos y Paz . Conflict Resolution & Conflict Management . Conflict Transformation . Critical Perspectives on ADR . Culture, Ethnicity & Conflict . Dispute Resolution Systems Design . Emotions & Conflict . Evaluation . Game Theory . Gender & Conflict . Human Rights . Humanitarian Action, Development . Indigenous Peoples . International Conflict . Judicial Dispute Resolution . Media, Conflict and Society . Mediation, Family . Mediation, Mandatory . Music of Peace . Negotiation . Negotiation, Crisis . Negotiation, Humanitarian . Nonviolent Direct Action . Ombudsman . Psycho-Social Perspectives . Post-Secondary Education . Public Dispute Resolution . Reconciliation/Transitional Justice . Religious Perspectives . Restorative Justice . Schools . Standards and Ethics . Technology, Computers . Terrorism . Theories of Conflict . Videorecordings . Workplace, Labour Conflict . Peacebuilding and Reconciliation in Rwanda . Reviews and Annotations . Acknowledgements . Search